Return Policy

At K-Glow Lab, customer satisfaction is important to us. Please read our return policy before placing an order.

Return Eligibility:
Returns are accepted only if the product received is damaged, leaked, defective or incorrect.

Return Request Time:
You must contact us within 48 hours of receiving the order.

Unboxing Video:
To claim a return or replacement, a clear unboxing video is required. The video should show the sealed package being opened and the issue clearly visible.

Non-Returnable Items:
Used products, opened products, damaged-by-customer products or products without proper proof are not eligible for return.

Replacement:
If your return request is approved, we may offer a replacement or suitable resolution based on the issue.

Refund:
Refunds, if approved, will be processed to the original payment method or as store credit depending on the case.

Cash on Delivery Orders:
For COD orders, refund or replacement approval will depend on product condition and proof submitted.

How to Request a Return:
Email us with your order number, issue details, photos and unboxing video at:
trendxfinder@gmail.com

Note:
Results may vary from person to person. Skincare products cannot be returned simply because results are different than expected.